Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@aromacraft.co.in

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aromacraft.co.in

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Claims for damaged products will only be accepted if accompanied by a clear and uninterrupted unboxing video recorded from the moment the sealed package is opened. Requests submitted without a valid unboxing video will not be eligible for replacement or refund.

Exceptions / non-returnable items

At AromaCraft, all customized and personalized products are handcrafted exclusively for you based on your specific requirements. As these items are made to order, they are not eligible for return, exchange, or refund.

However, if you receive a customized product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us assess the issue, a clear, continuous, and unedited unboxing video recorded from the moment the sealed package is opened is mandatory.

Once we receive and review the required evidence, our team will evaluate the issue and, if found to be genuine, provide an appropriate resolution, such as a replacement or refund, at our sole discretion.

Please not - Claims for damaged or defective customised products submitted without a valid unboxing video will not be accepted.

Unfortunately gift cards are non refundable also.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ndevleena@gmail.com.